Last updated: July 8, 2026
This Privacy Policy explains how Enquiry Desk collects, uses, stores, shares, and protects information submitted through this website, demo forms, webchat, WhatsApp enquiry workflows, and related communication channels.
Enquiry Desk is intended for business enquiries and service demonstrations. By using this website, submitting a form, or interacting with the assistant, you acknowledge that your information may be processed as described in this Privacy Policy.
01
Who we are
Enquiry Desk provides webchat and WhatsApp enquiry automation services for service businesses. Our services help businesses answer common questions, capture enquiry details, prepare lead-ready summaries, and route enquiries for human follow-up.
For privacy-related questions, deletion requests, correction requests, or grievance-related communication, contact:
02
Information we collect
We may collect information that you submit directly through the website, demo form, assistant, WhatsApp workflow, email, or other communication channels.
This may include:
Name
Business name
Phone number
Email address
Industry
Preferred channel
Interested package or service
Enquiry details
Callback preference
Information shared in demo or chat conversations
Information needed to prepare a relevant service preview
03
Website, chat, and automation data
When you interact with the website or assistant, we may process technical and operational information such as:
Conversation text
Selected prompts
Timestamps
Source channel
Device or browser context
Session information
Referral or campaign source
Automation status
Lead capture status
Routing status
Error logs or failed automation events
04
How we use your information
We use your information for specific business and service-related purposes, including:
Responding to demo requests
Understanding your enquiry automation needs
Preparing relevant previews or recommendations
Contacting you for follow-up
Testing and improving enquiry workflows
Routing enquiries to appropriate follow-up destinations
Maintaining records needed to operate the service
Troubleshooting technical issues
Improving website, assistant, and automation performance
Meeting legal, security, or operational requirements
05
Lawful and responsible processing
We aim to process personal information in a lawful, fair, transparent, and purpose-limited manner. We collect only information that is reasonably relevant to enquiry handling, demo preparation, service communication, troubleshooting, reporting, or service improvement.
Where consent is required, you may choose whether to submit information. If you do not provide a valid contact method, we may not be able to respond to your enquiry or demo request.
06
Sharing of information
We do not sell your personal information.
We may share or process information through tools and service providers needed to operate the website and automation workflow, such as:
Website hosting platforms
Chatbot platforms
Automation platforms
WhatsApp or messaging transport providers
CRM systems
Spreadsheets
Analytics tools
Email or notification tools
Cloud infrastructure providers
Security and troubleshooting tools
07
Third-party tools
Enquiry Desk may use third-party platforms such as website hosting, chatbot, WhatsApp transport, automation, CRM, spreadsheet, analytics, and notification tools.
The availability, security, privacy practices, and performance of those tools may affect how the website or automation workflows operate. Third-party platforms may process data according to their own terms and privacy policies.
08
Data storage and retention
We retain information only for as long as reasonably needed for enquiry handling, demo follow-up, business communication, testing, reporting, legal requirements, dispute handling, security, or service improvement.
If information is no longer needed, we may delete, anonymize, archive, or securely restrict access to it.
You may request deletion of your enquiry information by contacting:
09
Your rights and choices
Subject to applicable law, you may request:
Access to information you submitted
Correction of inaccurate information
Update of incomplete or outdated information
Deletion of enquiry information
Withdrawal from further follow-up communication
A response to privacy-related grievances
09
Making a request
To make a request, contact:
10
Security
We use reasonable technical and organizational measures to protect information from unauthorized access, misuse, alteration, loss, or disclosure.
However, no website, chatbot, messaging tool, automation platform, cloud service, or internet-based system can be guaranteed to be completely secure. You should avoid submitting highly sensitive or confidential information through the website or assistant.
11
Children and minors
This website is intended for business enquiries and is not directed at children or minors.
Do not submit children’s personal data through the website, assistant, form, or WhatsApp workflow. If you believe a child’s personal data has been submitted, contact us so we can review and delete it where appropriate.
12
Sensitive and confidential information
Do not submit:
Passwords
Banking credentials
Card details
Government identification numbers
Medical records
Diagnosis reports
Legal documents
Trade secrets
Highly confidential business information
Emergency requests
Any information you are not authorized to share
13
AI assistant limitations
The assistant is designed to provide general business information, capture enquiries, and prepare follow-up summaries. It should not be used for:
Medical diagnosis
Medical prescription
Legal advice
Financial advice
Tax advice
Emergency support
Final business decision-making
Sensitive eligibility decisions
Guaranteed outcome claims
14
Client deployments
For client projects, the client is responsible for the accuracy of business facts, approved responses, pricing, policies, offers, availability, refund rules, eligibility criteria, contact details, service limitations, and legal or compliance claims.
Enquiry Desk is responsible for configuring the automation system based on approved inputs, but does not independently verify or guarantee the accuracy of client-owned business information unless separately agreed in writing.
15
International processing
Some third-party tools used for hosting, chatbot, automation, CRM, analytics, communication, or infrastructure may process information outside India depending on their systems and data processing arrangements.
By using the website or submitting information, you understand that such processing may occur where required to operate the service, subject to applicable law and tool provider policies.
16
Cookies and analytics
The website may use cookies, analytics scripts, tracking pixels, or similar technologies to understand website usage, improve performance, measure campaigns, and troubleshoot issues.
Where required, visitors may be given choices regarding optional tracking or non-essential cookies.
17
Updates to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Continued use of the website after updates means the revised Privacy Policy applies from the updated date.
18
Contact
For privacy-related questions, correction requests, deletion requests, withdrawal requests, or grievance-related communication, contact: