Webchat + WhatsApp enquiry automation
Enquiry Desk for Businesses That Cannot Afford Missed Enquiries
Enquiry Desk helps coaching institutes, clinics, real estate teams, SMEs, and service businesses respond faster, collect cleaner enquiry details, and reduce missed follow-ups without hiring extra front-desk staff.
Approved answers only
Human handoff
Lead-ready summaries
Enquiry Desk
Online
Website visitor
Hi, I can help with services, timings, fees, bookings, and callbacks. What would you like to know?
Can someone call me tomorrow about weekend batches?
New qualified enquiry
New
Name, phone, enquiry type, urgency, preferred callback time, source, and conversation summary prepared for follow-up.
Yes. I can capture your details and prepare a callback request for the team.
The problem
Every unanswered enquiry can become a lost customer.
Most service businesses do not lose leads because people are uninterested. They lose them because replies are delayed, WhatsApp messages are scattered, and enquiry details are not captured properly before follow-up.
1
After-hours gaps
Prospects often ask questions after office hours, during weekends, or when your team is busy. By the time someone replies, the lead may already be cold.
2
Repeated questions
Your staff may spend hours answering the same questions about fees, timings, availability, location, bookings, or next steps.
3
Messy follow-up
Names, phone numbers, requirements, and callback preferences often stay buried inside chat threads instead of becoming clean follow-up records.
4
Slow owner visibility
Important enquiries do not always reach the owner, counsellor, receptionist, or sales team quickly enough for timely action.
5
No clear lead record
Website chats, WhatsApp conversations, forms, spreadsheets, and manual notes can become disconnected, making follow-up harder than it should be.
Three core solutions
Turn casual enquiries into structured follow-up opportunities.
Enquiry Desk supports your team by answering approved questions, capturing useful lead details, and preparing enquiries for faster human follow-up.
1
After-Hours Support
Let visitors get helpful responses when your team is unavailable. The assistant can answer common questions, explain next steps, and offer callback capture instead of leaving prospects waiting.
2
Lead Capture
Collect the details your team needs before making a call: name, phone, service interest, urgency, preferred callback time, source channel, and a short conversation summary.
3
Info Assistant
Answer approved questions about services, fees, timings, location, booking steps, policies, and availability without guessing sensitive or unapproved information.
Live demo
Try the assistant before you book a demo.
Use the live assistant to test how Enquiry Desk handles common questions, callback requests, and lead capture. The working assistant opens from the floating chat widget on the page.
Try the Enquiry Desk demo.
Click the live assistant widget and try these sample prompts. They are designed to show how the assistant answers everyday enquiry questions and prepares follow-up details.
What are your fees?
Can I book a demo class?
Can someone call me tomorrow?
Do you have weekend batches?
Where are you located?
The demo should show how common enquiries can move from a simple question to a clean callback-ready lead.
Open the Live Assistant
Click the chat bubble on the bottom-right corner of the page to test the assistant. Ask a question, request a callback, or check how lead capture works.
Industries
Built for enquiry-heavy service businesses.
Enquiry Desk is designed for businesses where fast response, clear information, and structured follow-up can directly improve customer experience.
1
Coaching Institutes
Handle enquiries about course fees, batch timings, demo classes, admissions, scholarships, location, and parent counselling requests.
2
Clinics
Capture appointment enquiries, service questions, timings, location details, and callback requests while keeping medical advice and emergency matters outside automation.
3
Real Estate Teams
Qualify buyer or tenant interest, budget, location preference, property type, urgency, and site visit requests before the sales team follows up.
4
SMEs & Service Businesses
Support enquiries about services, pricing, availability, bookings, callbacks, and basic business information without forcing staff to repeat the same answers all day.
Trust and control
Safe answers. Clean lead capture. Human handoff.
Enquiry Desk is built to support your team, not replace judgement. The assistant should answer from approved information and route uncertain enquiries to a human.
1
Approved business information
The assistant answers using information approved by your business. Your team controls the facts, topics, tone, and response boundaries.
2
No guessing on sensitive topics
The assistant should not guess fees, refunds, medical advice, legal policies, guarantees, or special exceptions. When the answer is uncertain, it captures the enquiry for human follow-up.
3
Human handoff when needed
If a visitor asks something complex, urgent, or outside the approved knowledge, the assistant prepares the enquiry and routes it to the right person.
What gets captured
Cleaner lead details before your team calls.
The assistant should not just chat. It should collect practical information that helps your team respond with context instead of starting every follow-up from zero.
Name
Phone
Email, if available
Service interest
Urgency
Preferred callback time
Conversation summary
Lead source
These details can be prepared for CRM entry, spreadsheet review, owner alerts, or manual follow-up depending on the setup.
Pricing
Choose the channel setup that matches your enquiries.
Start with the channel where you lose the most enquiries. You can begin with website chat, WhatsApp, or combine both for broader coverage.
Band 1
Webchat Only
Best for businesses that receive website visitors but do not capture proper enquiries before they leave.
For website enquiries
Website assistant setup
Approved FAQ responses
Lead capture inside chat
Callback request handling
Lead-ready summary for your team
Band 2
WhatsApp Only
Best for businesses where most enquiries already happen on WhatsApp and need cleaner capture and follow-up.
For WhatsApp-first businesses
WhatsApp enquiry assistant
Common question handling
Name, phone, interest, and urgency capture
Callback and appointment request support
Human handoff for complex enquiries
Best coverage
Webchat + WhatsApp
For multi-channel enquiries
Best for businesses that want consistent enquiry handling across both website visitors and WhatsApp conversations.
Website and WhatsApp assistant setup
Consistent answers across both channels
Lead-ready summaries for follow-up
Channel source tracking
Priority handoff and callback support
Final pricing depends on channels, CRM, workflow complexity, and support needs.
FAQ
Answers that remove buying friction.
Clear answers help business owners understand what the assistant does, what it does not do, and how it supports their team.
Will this replace my staff?
Can it work on WhatsApp?
Can it send leads to my team?
What if the assistant does not know the answer?
Can I control what it says?
Is this suitable for clinics?
Book a demo
A short demo is enough to map where enquiries are being missed and which channel should be automated first.
Missed enquiry review
We identify where prospects usually drop off, wait too long, or fail to share complete details before your team can follow up.
Assistant preview
You will see how common questions, callback requests, and lead capture can work for your business without making the process feel robotic.
Best-fit package
You get a clear recommendation: webchat only, WhatsApp only, or both channels together based on your enquiry flow.
No technical pressure.
The demo focuses on the customer experience, the lead details you need, and the simplest setup to start with.
Request your demo
Fill this out and we will prepare a focused preview for your business.
By submitting this form, you agree that Enquiry Desk may use your details to respond to your enquiry, prepare a demo preview, and contact you about relevant enquiry automation services. Please do not submit passwords, financial credentials, medical records, government identification numbers, or other highly sensitive information.
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