01
If you cancel
• Cancel at least 24 hours before your booked slot for a full refund.
• If you’ve paid but not booked a slot, you can ask for a full refund within 14 days of payment.
• Cancellations within 24 hours of the slot, or missing the call without notice, are not refundable. You can still use your one reschedule (see Rescheduling below).
02
Rescheduling
You can reschedule your audit once, any time before the call, and your ₹199 payment stays valid for the new slot. To reschedule, cancel your current slot using the link in your Google Meet invite email, then message us on WhatsApp and we’ll send you the booking link to pick a new time. If you can’t find the email, message us on WhatsApp at +91 85305 61764 and our team will reschedule it for you within one working day.
03
If we cancel
If we need to cancel or can’t join at the booked time, you choose between a new slot and a full refund.
04
How refunds are paid
Email speak@enquirydesk.tech with your payment ID (it starts with pay_).
Approved refunds are processed within 2 working days and reach your original payment method within 5–7 working days, depending on your bank.
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