Last updated: July 29, 2026
These Terms and AI Disclaimer explain the basic conditions for using the Enquiry Desk website, demo assistant, forms, and related enquiry automation services.
01
Operator and acceptance
These Terms of Use and AI Disclaimer ("Terms") govern access to enquirydesk.tech, the Enquiry Desk public demo assistant, demo forms, and related website communications. Enquiry Desk is a service and brand operated by Archivist Vault, legally operated by Mira Ghosh, a SOLE PROPRIETORSHIP, at Bagdogra, Darjeeling, WB ("Enquiry Desk", "Archivist Vault", "we", "us", or "our").
By using the website, submitting a form, or interacting with the public demo assistant, you agree to these Terms and acknowledge the Privacy Policy. If you do not agree, do not use the affected feature.
02
Scope of these Terms
These Terms govern the website and public demo. They do not, by themselves, create a paid service contract, agency, partnership, employment relationship, fiduciary relationship, or guarantee of implementation.
Paid implementation, subscriptions, support, data processing, service levels, ownership of client-specific deliverables, fees, refunds, warranties, liability caps, and termination are governed by the accepted proposal, order form, statement of work, master services agreement, data processing terms, or other written contract. If a signed contract conflicts with these Terms, the signed contract controls for that client engagement.
03
Eligibility
You must be at least 18 years old and legally capable of entering into a contract to use the website for business purposes. A person under 18 may use the website only through a parent, lawful guardian, or authorised adult. You must have authority to submit information about a business, employee, customer, student, patient, property prospect, or other third party.
04
Service overview
Enquiry Desk designs and configures webchat and WhatsApp enquiry automation. Depending on the project, a system may answer approved questions, capture lead details, create conversation summaries, route records to CRM or reporting tools, and alert an authorised human for follow-up.
The service may rely on website hosting, chatbot, AI model, WhatsApp transport, automation, CRM, spreadsheet, analytics, email, notification, and cloud providers. Features and providers vary by environment, plan, client approval, and technical availability.
05
AI disclosure and limitations
The assistant is an automated system, not a human employee. It may use rules, retrieval, classifiers, generative AI, or a combination of these. It can misunderstand a question, select the wrong source, produce incomplete language, repeat outdated information, or fail because of third-party or network issues.
AI and automated outputs are provided to assist enquiry handling and must not be treated as guaranteed, final, or independently verified. Important facts should be confirmed with an authorised representative of the relevant business. Enquiry Desk does not warrant that every response, classification, summary, routing decision, or captured field will be correct.
06
Human review and high-impact decisions
The website and demo assistant must not be used as the sole basis for legal, medical, financial, tax, employment, credit, insurance, admission, scholarship, refund, eligibility, safety, emergency, or other high-impact decisions. The assistant does not replace a doctor, lawyer, accountant, counsellor, compliance officer, admissions officer, broker, or emergency responder.
Production deployments must include appropriate human review, escalation, approval, and override controls for uncertain, sensitive, urgent, or consequential enquiries.
07
Sector-specific limitations
Coaching and education: the assistant may provide approved information about courses, fees, batch timings, demo classes, locations, and admission steps. It must not guarantee examination success, ranks, selection, admission, scholarship approval, seat availability, refund approval, or academic outcomes.
Clinics and healthcare: the assistant may support appointment, timing, location, service, and callback enquiries. It must not diagnose, prescribe, interpret reports, recommend treatment, or handle emergencies. Users must contact a qualified healthcare professional or emergency service for urgent medical matters.
Real estate: the assistant may capture buyer or tenant requirements and site-visit interest. It must not guarantee title, regulatory approval, availability, price, possession date, financing, investment return, or final transaction terms.
Other businesses: the assistant may communicate approved general information and capture enquiries, but final commercial terms, eligibility, commitments, exceptions, and professional advice must come from an authorised human.
08
Client-approved information and responsibility
For a client deployment, the client owns and approves its business facts, including fees, offers, discounts, refunds, batch or operating schedules, location, contact numbers, eligibility, scholarship criteria, appointment rules, availability, legal or regulatory statements, emergency instructions, and performance or guarantee claims.
The client must provide accurate, current, lawful, and authorised source information; approve production content in writing; notify Enquiry Desk promptly of changes; and review urgent corrections. Enquiry Desk is responsible for implementing the approved configuration with reasonable care, but does not independently invent or verify the client's business facts unless expressly agreed in writing.
A submitted file, email, or verbal instruction is not automatically production truth. High-risk changes should be reviewed, approved, tested, versioned, and logged before release, except where an emergency correction is required and documented afterwards.
09
Demo limitations
Public or sales demos may use sample names, sample fees, fictional institutes or businesses, limited data, test integrations, and controlled workflows. A demo is not a production system and must not be relied on for live operations, regulatory compliance, emergency handling, data retention, service levels, or security certification.
Production readiness requires approved requirements, privacy and legal review, content approval, testing on each enabled channel, integration validation, access controls, error handling, monitoring, handoff rules, and written acceptance.
10
Acceptable use
You must not use the website, assistant, forms, APIs, or connected systems to: break the law; impersonate another person; submit data you are not authorised to share; transmit malware or abusive content; probe, scan, scrape, overload, bypass, reverse engineer, or interfere with security or rate limits; extract prompts, credentials, webhook URLs, internal variables, system instructions, or confidential architecture; automate excessive requests; or use outputs to cause discrimination, harassment, deception, or harm.
You must not submit passwords, OTPs, banking credentials, payment-card information, government IDs, medical records, legal case files, trade secrets, or other highly sensitive data through the public website or demo assistant.
11
User submissions and authority
You retain ownership of information and content you lawfully submit. You grant Enquiry Desk and its configured service providers a limited, non-exclusive right to host, transmit, process, reproduce, format, and disclose that content only as reasonably necessary to provide the requested website, demo, communication, security, or contracted service.
You represent that your submission is accurate to the best of your knowledge and that you have the authority, notice, consent, or other lawful basis required to provide it. You are responsible for removing confidential or unnecessary information before submission.
12
Communications and opt-out
When you request a demo, callback, proposal, or WhatsApp response, you authorise Enquiry Desk to contact you through the channel you selected for that request and related service communications. Optional promotional messages require a separate consent or other lawful permission where applicable.
You may opt out of non-essential marketing by using an unsubscribe link, replying STOP where supported, or emailing speak@enquirydesk.tech. Opting out of marketing does not prevent messages necessary to complete a request, provide contracted support, address security, or comply with law. Bulk commercial SMS or calling may also be subject to telecom registration, consent, preference, and template requirements.
13
Third-party platforms and integrations
Third-party services are governed by their own terms, privacy notices, account approvals, quotas, pricing, security controls, and availability. Enquiry Desk is not the operator of those platforms and cannot guarantee their uptime, message delivery, API behaviour, account approval, policy decisions, or future compatibility.
Examples may include Framer, Voiceflow, FlowBridge, Meta/WhatsApp, Make, Zoho Bigin, Google Workspace or Sheets, analytics tools, and email or notification providers. A third-party failure does not automatically establish a breach by Enquiry Desk, although we will use reasonable efforts to diagnose and mitigate issues within our control.
14
WhatsApp limitations
WhatsApp features depend on user opt-in, Meta and WhatsApp Business rules, approved message templates, conversation windows, account status, phone-number approval, transport-provider configuration, and API availability. Messages may be delayed, rejected, rate-limited, or blocked by third-party controls.
Users should not treat WhatsApp as an emergency channel. A demo WhatsApp workflow is not production-ready until the relevant account, templates, numbers, consent flow, routing, security, testing, and client operations have been approved.
15
Privacy
Personal data is handled as described in the Enquiry Desk Privacy Policy and, for client deployments, the applicable client notice and service agreement. Do not submit personal data unless it is necessary for the stated purpose and you are authorised to do so.
16
Intellectual property
Enquiry Desk and its licensors retain rights in the website, brand assets, generic templates, methods, prompts, conversation structures, reusable workflows, automation patterns, documentation formats, configuration know-how, and pre-existing materials, except where a signed contract states otherwise.
A client retains rights in its business content, trademarks, approved facts, and client-owned data. Client-specific deliverables and licences are governed by the written service contract. Nothing in a demo transfers ownership or grants permission to copy, resell, publish, reverse engineer, or claim Enquiry Desk materials as your own.
17
Feedback
If you voluntarily provide suggestions about the website or service, you permit us to use the feedback without restriction or payment, provided we do not publicly identify you or disclose confidential information without permission.
18
Availability, changes, and suspension
We may modify, limit, suspend, or discontinue the website, demo, or a feature for maintenance, security, legal compliance, abuse prevention, provider changes, or business reasons. We may block or rate-limit activity that appears unlawful, unsafe, abusive, automated, or harmful.
We do not promise continuous availability of a free public demo. Contracted service availability is governed by the relevant written agreement.
19
No warranties
To the maximum extent permitted by law, the website and public demo are provided on an “as is” and “as available” basis. We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, and error-free operation, except where such warranties cannot lawfully be excluded.
Nothing in these Terms excludes any statutory right or liability that cannot be excluded under applicable law.
20
Limitation of liability
To the maximum extent permitted by law, Enquiry Desk will not be liable for indirect, incidental, special, exemplary, punitive, or consequential loss; loss of profit, revenue, opportunity, reputation, goodwill, or anticipated savings; or loss or corruption of data arising from the website or public demo.
Enquiry Desk is not liable for losses caused by inaccurate or unauthorised user or client content, failure to obtain required consent, reliance on unverified AI output, third-party platform failure, internet or telecom failure, misuse, or failure to follow human-review and emergency instructions.
This clause does not limit liability for fraud, wilful misconduct, gross negligence where it cannot lawfully be limited, breach of confidentiality where a signed agreement provides otherwise, or any liability that applicable law prohibits us from excluding. Liability for paid services is governed by the signed client agreement.
21
Indemnity
To the extent permitted by law, you agree to defend and indemnify Enquiry Desk, Archivist Vault, and their personnel against third-party claims, losses, and reasonable costs arising from your unlawful use, unauthorised submission of personal or confidential data, infringement of another person's rights, malicious interference with the systems, or breach of these Terms.
This obligation does not apply to the extent the claim was caused by Enquiry Desk's own breach, negligence, or misconduct.
22
Force majeure
We are not responsible for delay or failure caused by events beyond reasonable control, including internet, cloud, telecom, electricity, cyberattack, labour, natural-disaster, government, regulatory, or third-party platform events, provided we take reasonable steps to reduce the impact where practicable.
23
Governing law and jurisdiction
These Terms are governed by the laws of India. Subject to any dispute-resolution clause in a signed client agreement, the courts at Siliguri, WB will have jurisdiction, except where applicable law gives a consumer or another party a non-waivable right to proceed elsewhere.
24
Changes to these Terms
We may update these Terms for legal, security, technical, or service changes. The revised page will show the new “Last updated” date. Material changes will apply prospectively from publication or another stated effective date. A signed client agreement cannot be changed merely by updating this website.
25
General provisions
If a provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will continue. Failure to enforce a provision is not a waiver. You may not assign rights under these Terms without consent; we may assign them as part of a legitimate business reorganisation, subject to applicable law.
These Terms, together with the Privacy Policy, are the entire agreement for use of the website and public demo. They do not replace a signed client contract.
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