Last updated: July 8, 2026
These Terms and AI Disclaimer explain the basic conditions for using the Enquiry Desk website, demo assistant, forms, and related enquiry automation services.
01
Use of this website
This website is provided to explain Enquiry Desk services and allow visitors to request a demo, test an assistant experience, or contact us about enquiry automation.
You agree not to misuse the website, assistant, forms, scripts, connected tools, or automation workflows.
02
Service overview
Enquiry Desk provides webchat and WhatsApp enquiry automation services for service businesses. The system may help answer approved questions, capture enquiry details, prepare lead-ready summaries, and route enquiries for human follow-up.
The service may involve tools such as website platforms, chatbot platforms, WhatsApp transport providers, automation platforms, CRM systems, spreadsheets, analytics tools, and notification tools.
03
No guaranteed outcomes
Enquiry Desk helps businesses improve enquiry response, lead capture, and follow-up readiness.
We do not guarantee:
Revenue growth
Lead volume
Admission outcomes
Bookings
Appointments
Conversions
Sales
Search rankings
Selection results
Medical outcomes
Legal outcomes
Financial outcomes
Customer retention
Any specific commercial result
The final outcome depends on many factors outside our control, including offer quality, staff follow-up, pricing, market demand, business reputation, response time, and client operations.
04
AI assistant purpose
The assistant is designed to answer general questions from approved business information, collect enquiry details, and prepare follow-up summaries.
The assistant is not:
A human employee
A counsellor
A doctor
A lawyer
A financial advisor
A tax advisor
An emergency responder
A compliance officer
A final decision-maker
05
Human review and handoff
Some enquiries require human judgement. When information is unclear, sensitive, urgent, or outside approved content, the assistant should capture the enquiry and route it to a human for follow-up.
Visitors should not rely only on the assistant for important, urgent, professional, legal, medical, financial, or emergency decisions.
06
Client-approved business information
For client deployments, the client remains responsible for the accuracy and approval of business facts, including:
Fees
Timings
Offers
Discounts
Policies
Availability
Refund rules
Eligibility
Scholarship criteria
Appointment rules
Service limitations
Contact details
Legal or compliance claims
Emergency instructions
Results or guarantee-related claims
Enquiry Desk configures automation based on approved inputs and does not independently create, verify, or guarantee business facts unless separately agreed in writing.
07
No professional advice
Content provided through this website, assistant, demo, or automation workflow is for general information only.
It is not:
Medical advice
Legal advice
Financial advice
Tax advice
Emergency advice
Professional consultation
Regulatory compliance advice
Mental health support
Diagnosis or prescription
For professional matters, consult a qualified professional.
08
Clinic and healthcare limitations
For clinic-related use cases, the assistant may support appointment enquiries, location questions, timing information, service information, and callback capture.
It must not provide diagnosis, treatment advice, prescription advice, emergency instructions, or medical decision-making.
For urgent medical issues, users should contact emergency services or a qualified healthcare professional directly.
09
Coaching and education limitations
For coaching or education-related use cases, the assistant may provide approved information about courses, fees, batches, demo classes, location, admission process, and callback options.
It must not guarantee selection, ranks, exam success, scholarship approval, admission confirmation, refund approval, or any final academic or commercial outcome unless explicitly approved by the business in writing.
10
Real estate limitations
For real estate-related use cases, the assistant may capture buyer or tenant interest, location preference, budget, property type, and site visit requests.
It must not guarantee price, availability, possession timelines, legal title, loan approval, investment returns, regulatory status, or final transaction terms unless confirmed by the responsible business or professional.
11
Demo limitations
Demo assistants may use sample data, demo business details, limited workflows, or controlled responses.
A demo should not be treated as a final production system. Production deployment requires approved content, testing, client confirmation, integration setup, operational readiness, and documented handoff rules.
12
User responsibility
You agree not to submit:
False information
Abusive content
Unlawful content
Passwords
Financial credentials
Government identification numbers
Medical records
Highly confidential information
Content you are not authorized to share
Attempts to hack, overload, reverse engineer, or interfere with the website or automation system
13
Third-party tools and service availability
Enquiry Desk may rely on third-party tools for website hosting, chatbot workflows, WhatsApp transport, automation, CRM, spreadsheets, analytics, email, and notifications.
We are not responsible for outages, policy changes, pricing changes, API changes, message delivery failures, account restrictions, or behavior changes caused by third-party platforms.
14
WhatsApp and messaging limitations
WhatsApp workflows may depend on WhatsApp Business rules, transport providers, user opt-in, message templates, account approval, API availability, and provider-specific conditions.
Demo WhatsApp workflows should not be treated as production-ready unless tested, approved, and configured for the client’s operational requirements.
15
Data and privacy
Use of the website and assistant is also governed by the Privacy Policy. By submitting information, you understand that your information may be processed to respond to your enquiry, prepare a demo, test workflows, troubleshoot issues, and operate the service.
Do not submit highly sensitive information through the website or assistant.
16
Intellectual property
The website content, service structure, workflows, documentation, designs, prompts, automation logic, and related materials may belong to Enquiry Desk or its licensors unless otherwise stated.
You may not copy, reproduce, resell, or claim ownership of Enquiry Desk materials without written permission.
17
Limitation of liability
To the maximum extent permitted by law, Enquiry Desk is not liable for indirect, incidental, consequential, special, punitive, business-loss, revenue-loss, data-loss, opportunity-loss, reputation-loss, or profit-loss damages arising from use of the website, demo assistant, or automation workflows.
This limitation applies whether the claim is based on contract, negligence, tort, technology failure, third-party tool failure, or any other legal theory, subject to applicable law.
18
No warranty
The website, demo assistant, and related information are provided on an “as is” and “as available” basis.
We do not warrant that the website, assistant, automation workflows, integrations, third-party tools, or demo experiences will always be uninterrupted, error-free, secure, accurate, complete, or suitable for every business need.
19
Indemnity
You agree not to hold Enquiry Desk responsible for issues caused by inaccurate information you submit, misuse of the website or assistant, unauthorized sharing of data, violation of law, or reliance on demo outputs without human review.
For client deployments, specific indemnity terms may be covered separately in a proposal, agreement, statement of work, or service contract.
20
Updates
We may update these Terms & AI Disclaimer from time to time. The updated version will be posted on this page with a revised “Last updated” date.
Continued use of the website after changes means you accept the updated terms.
21
Contact
For questions about these terms, contact: